Shipping policy

Shipping Policy

Everything about how orders travel from us to you, organized alphabetically for easy reference.

A — Address Errors

The address you enter at checkout is the address we use. Review it carefully before submitting.

If you spot an error immediately, email francogenesis626@hotmail.com or call +1 856-212-2805. We can only correct it before dispatch. Once the carrier has the package, the address is locked, and we can't take responsibility for orders shipped to a wrong address you provided.

C — Carriers

Every order ships via USPS, UPS, or FedEx. The carrier is chosen per order based on your destination and the size of the package — for the fastest and most reliable route. You can't select a carrier at checkout.

C — Contact & Support Hours

  • Email: francogenesis626@hotmail.com
  • Phone: +1 856-212-2805
  • Hours: Monday – Friday, 9 AM – 5 PM Eastern Time
  • Response: within one business day

C — Cost

Every order ships free. No minimum spend. No handling fee. No shipping added at checkout. The total displayed at checkout is exactly what you pay.

D — Damaged Packages

Photograph both the item and the packaging within 48 hours of delivery. Email the photos to us, and we'll arrange a replacement or refund based on your preference.

D — Delivery Windows

Delivery estimates begin the business day after dispatch:

Region Estimated delivery
Continental U.S. 3 to 7 business days
Alaska, Hawaii, Puerto Rico 5 to 10 business days
APO / FPO / DPO 7 to 14 business days

Estimates are given in good faith. Weather, holidays, and carrier delays can shift things by a day or two.

D — Destinations

We ship to:

  • All 50 U.S. states
  • APO / FPO / DPO military addresses
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) — with longer transit

International shipping is not currently offered.

M — Missing Packages

If tracking shows "delivered" but the package can't be found:

  1. Check the delivery location and surrounding areas.
  2. Ask neighbors or building staff.
  3. Contact the carrier directly with the tracking number.
  4. If still missing 7 days after the delivery date, email us. We investigate together.

P — Processing Time

Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation. Business days exclude weekends and U.S. federal holidays.

Peak periods — product launches, promotional sales, December holidays — may add 1 to 2 business days. If your order is delayed, we email you.

R — Returned Packages

If the carrier returns a package to us (wrong address, refused delivery, non-collection), we contact you. Reshipping costs may apply depending on the circumstance.

T — Tracking

A tracking link is emailed at dispatch. Allow up to 24 hours for the first carrier scan to appear. If nothing's tracked within 3 business days of your order, check your spam folder — then reach out.

Last updated: June 28, 2026